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Resume for Michelle Drumm

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Train the Trainer Certification

2009  |   Mountain States Employers Council  |   Denver, Colorado

Master of the Arts in Information Resources & Library Science

2002  |   University of Arizona  |   Tucson, Arizona

Bachelor of the Arts in English

1995  |   Reed College  |   Portland, Oregon

Skills, Technical and Otherwise

Beyond Technology

  • Project management with expertise in large and small scale technology implementations and training programs
  • Effective written and verbal communicator
  • Natural “people person” with the ability to find common ground and forge alliances and meaningful relationships with a wide variety of personalities

Tech Skills

  • Web design using XHTML, CSS, Dreamweaver & Fireworks
  • Installation and utilization of WordPress and other open source content management tools
  • Online learning technologies including
    • Adobe Captivate
    • Centra and WebEx
    • Moodle, Blackboard, WebCT
  • Microsoft Office including expertise in PowerPoint, Word, Excel, Outlook etc.
  • Various Web 2.0 applications including
    • Social networks
    • Twitter
    • RSS

Projects Managed

Kansas State Library Enhanced Library Meeting Room (ELMeR) Project

By working closely with 13 libraries serving vastly different service populations, multiple state agencies, and regional library systems, I coordinated a large-scale technology and policy training program to correct an oversight in the original project implementation that brought videoteleconferencing equipment to libraries statewide. To ensure sustainability and continued conversation and cooperation between the libraries involved, I created a project blog and listserv through which they could share ideas and access vital information.


And a write up from the State Library of Kansas here.

Utah State Library Website in a Box Project

In coordination with the USL, I designed and implemented an emerging-tech driven solution to a troubling problem. Many of their libraries faced a drastic cut in funding because they failed to meet minimum web-presence standards set by the state. By implementing WordPress as a content management system for each participating library, I was able to empower librarians with no web design skills to take control of their content and maintain current and modern websites.


Reimagining Library Service to Distance Learners at the Houston Community Colleges

As HCC’s distance learning population expanded, the process in place to provide instructional services to faculty and students alike crumbled under the weight of expanding demand. By building consensus among key stakeholders, I was able to lead the libraries’ Distance Learning Services Committee through a complete revamping of how we reached this critical population. Further, by working with various faculty centers on campus to facilitate faculty development opportunities, I empowered distance faculty to capitalize on library services for their online classes in ways previously impossible.

Redesign of Houston Community Colleges Library Website

As lead designer for the HCC Library Web Committee, I balanced several competing interests and egos (departmental and personal) to develop a comprehensive, modern, standards compliant website to more effectively meet faculty and student needs. The process involved countless meetings, phone calls, usability tests, and more. While the result wasn’t perfect (design by committee being what it is), it was good.

Before: http://tinyurl.com/hccbefore
After: http://tinyurl.com/hccafter

Professional History

Emerging Technologies Consultant

BCR  |   Aurora, Colorado
March 2007 — March 2010
  • Design and facilitate workshops and presentations, both online and in person, to teach librarians about new technologies and how they can be used to enhance library services
  • Design and implement technology solutions for clients
    • Utah State Library’s Website in a Box program: A WordPress based content management tool to empower small and rural libraries to control their own web presence
    • State Library of Kansas’ ELMeR Blog: A WordPress based resource for Kansas libraries involved in the state’s Enhanced Library Meeting Room video teleconferencing project
    • The Colorado Libraries blog, a joint project between the Colorado Library Consortium (CLiC) and the Colorado State Library

Public Services Librarian

Houston Community Colleges | Willie Lee Gay Hall Electronic Resource Center  |   Houston, Texas
January 2004 — March 2007
  • Oversaw all aspects of daily library activity on a culturally diverse campus
  • Supervised a library assistant & coordination of three part time librarians
  • Handled all student & community reference questions
  • Performed general & course specific information literacy instruction in one-on-one & classroom settings
  • Active member of HCC Libraries’ Distance Education Committee
  • Coordinated several distance education library efforts including HCC’s email & chat reference services & the HCC Libraries’ blog
  • Planned, conducted, and coordinated workshops for faculty pertaining to the use of new technologies
  • Active member of HCC Libraries’ Web Committee & principle designer for the redesign of the Libraries’ website
  • Chair of HCCS Library Instruction Committee, 2004-2005

Solo Librarian

Remington College  |   Denver, Colorado
July 2002 — January 2004
  • Provided reference service & classroom information literacy instruction to a small, culturally diverse college population consisting of primarily first-generation college students
  • Developed & cataloged collection to support academic programs
  • Created & maintained intranet website to support academic programs & other student needs
  • Staffed “Ask Colorado” virtual reference desk
  • Supervised multiple part-time assistants


University of Colorado Libraries | Government Publications  |   Boulder, Colorado
January 2002 — July 2002
  • Provided reference service in government publications to university students & community members using electronic & print resources
  • Assisted in large-scale cataloging project, including cataloging serials, annals, & monographs
  • Assisted in classroom instruction sessions

Graduate Assistant

University of Arizona School of Information Resources & Library Science  |   Tucson, Arizona
January 2001 — January 2002
  • Created & implemented online & in-person workshops in basic Web page creation & the use of distance education delivery software for university students
  • Participated in preparation of accreditation self-study materials
  • Provided ongoing technical support & web-design instruction for graduate students


Tucson Pima Public Library  |   Tucson, Arizona
August 2001 — December 2001
  • Designed & taught courses about the Internet, online searching, & MS Word for a population consisting primarily of Mexican Americans & retirees.
  • Participated in strategic planning
  • Provided reference service


Doing More with Less: Reviews of a Variety of E-Resources

Journal of Library & Information Services in Distance Learning   2(3): 81-99.   January, 2006. Co-written with Barret C. Havens.

A Foot in the Door: Experiments with Integrating Library Services into the Online Classroom

The Journal of Library and Information Services in Distance Learning   2(3): 25-32.   January, 2006. Co-written with Barret C. Havens.

Thwarted by the Dark Side: Poor Leadership and Vader’s Legacy

Saga Journal   3(2): Online.   October, 2006.

Naming the Love That Dare Not Speak Its Name: A Look at How Gays and Lesbians are Classified in the Dewey Decimal Classification


Selected Presentations

(List of all presentations)

The Latest and Greatest of Web 2.0 and What it Means for You and the 21st Century Learner

Association of Independent School Libraries Annual Conference  |   Nashville, Tennessee
April 14th, 2010

Leading Edge Librarianship

Association of Independent School Libraries Annual Conference  |   Las Vegas, Nevada
April 23rd, 2009

Making the Magic Really Happen: Real Tools and Real Applications for Really Simple Syndication (RSS)

Wyoming Library Association Conference  |   Casper, Wyoming
October 3rd, 2008

Big E Ref On A Little Budget

Nevada Library Association Conference  |   Las Vegas, Nevada
August 4th, 2008

Website in a Box: A Simple Solution to a Tough Problem

Mountain Plains Library Association and Utah Library Association Joint Conference  |   Salt Lake City, Utah
May 2nd, 2008

Library 2 Point … OH! Now I Get It!

Colorado Library Consortium Spring Workshop  |   Grand Junction, Colorado
February 25th, 2008

Selected Workshops

(List of all presentations)

Teaching Technology to the Public

Nobody Told Me I’d Have to Teach! Strategies for the Accidental Instruction Librarian

Blogging For Beginners

Forging Links and Building Community: An Introduction to Social Software

Library Technologies and Copyright Literacy

A Foot in the Door: Strategies for Reaching Out to Distance Education Students and Faculty

Info To Go

Professional Involvement

Colorado Continuing Education Forum

2008 — Present

ACRL’s Distance Learning Section Web Committee

2005 — 2007

ACRL’s Distance Learning Section

2005 — Present

Association of Rural and Small Libraries

2008 — Present

Association of College and Research Libraries (ACRL)

2002 — Present

American Library Association

2000 — Present

References available upon request